Terms & Conditions

Article 1 — Scope

These general terms and conditions apply to all quotations, agreements and deliveries of services and products by Cloudz, a trade name of CommV 3 Kings, with registered office at Schrijnbroekstraat 32, B-3500 Hasselt, registered in the Crossroads Bank for Enterprises under number 0822.524.960 (hereafter "Cloudz").

By placing an order or using our services, the client accepts these terms. Deviations are only valid if confirmed in writing by Cloudz.

Article 2 — Quotations & pricing

All quotations are non-binding and have a validity period of a maximum of 15 calendar days from the quotation date, even without explicit mention thereof.

Our prices always exclude VAT and other government-imposed levies. All current and future taxes are at the expense of the client.

Article 3 — Payment

Our invoices are payable immediately upon receipt, unless otherwise agreed in writing. Payment is preferably made online via the available payment methods on our platform. Invoices can also be settled to account number KBC — BE04 7370 4609 3231, stating the structured payment reference.

In case of non-payment within the specified term, default interest shall be due automatically and without prior notice in accordance with the Belgian Late Payment Act (Act of 2 August 2002), plus a fixed compensation of 10% of the invoice amount (with a minimum of €50).

Any collection costs are not included in this fixed compensation and will be charged separately to the client. In case of continued non-payment, Cloudz reserves the right to transfer the claim to a collection agency. All associated costs shall be borne entirely by the client.

Non-payment of an invoice on its due date renders all other outstanding or yet-to-be-issued invoices immediately payable, regardless of any previously granted payment terms.

Article 4 — Disputes & complaints

Any protest against an invoice must be made in writing (by registered mail or by e-mail with confirmation of receipt) within 7 calendar days of receipt of the invoice.

After this period, without written complaint, all specific and general terms included in the invoice shall be considered definitively accepted.

Article 5 — Retention of title

The client only becomes the owner of the delivered goods and/or services after all amounts due have been paid in full. The risk transfers to the client at the time of delivery or activation.

Cloudz reserves the right to deactivate or suspend delivered services in case of non-payment, without prior judicial intervention.

Article 6 — Suspension & termination

If the client is in arrears with payments, Cloudz has the right to suspend the execution of the contract or to terminate it without prior notice or judicial intervention, even if the contract provides for successive deliveries.

Article 7 — Cancellation

In case of full or partial cancellation of an order, Cloudz reserves the right to claim a fixed compensation of 25% of the cancelled amount.

Domain names and SSL certificates cannot be cancelled or refunded after registration.

Article 8 — Contract duration & renewal

All services (hosting, domain names, VPS, SSL certificates, etc.) are automatically renewed unless the client cancels the service at least 3 days before the renewal date via the control panel.

The client is solely responsible for cancelling services in a timely manner. Cloudz does not process cancellations on behalf of clients.

Once a service has been renewed — whether automatically or otherwise — the renewal is final and the full amount will be invoiced. Refunds are not possible.

Article 9 — Service delivery & warranty

Cloudz provides hosting services (shared, dedicated and VPS) on a best-efforts basis. We strive for the highest possible availability but cannot guarantee absolute uptime, as we are partly dependent on third parties (data centres, network providers, registrars).

In case of persistent issues, Cloudz will make reasonable efforts to provide an equivalent alternative solution.

For websites developed by Cloudz, we guarantee optimal functioning upon delivery. After delivery, a support period of up to 30 days is included for resolving defects. After this period, or if hosting and maintenance are not provided by Cloudz, further support falls under the applicable support rates.

Article 10 — Support

Our support is available Monday through Friday from 8:30 to 17:30, unless otherwise stated. Weekends and official public holidays are not included.

Work falling outside an active support contract will be invoiced at the applicable hourly rate, in units of 10 minutes. Work without a support contract will be invoiced at the standard rate.

Article 11 — Liability

The liability of Cloudz is in all cases limited to the amount the client has paid to Cloudz for the relevant service in the 12 months preceding the event giving rise to the claim.

Cloudz shall in no event be liable for indirect damage, including but not limited to loss of profit, loss of data, missed savings or damage due to business interruption.

The client is responsible for maintaining their own backups of data and content, even if Cloudz provides backup services.

Article 12 — Intellectual property

All intellectual property rights in software, designs, documentation and other materials developed by Cloudz remain the property of Cloudz, unless expressly agreed otherwise in writing.

Upon full payment, the client obtains a non-exclusive right of use for the delivered work for the agreed purpose.

Article 13 — Data protection

Cloudz processes personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection legislation.

Insofar as Cloudz processes personal data on behalf of the client in the context of hosting services, Cloudz acts as a processor within the meaning of the GDPR. The client remains responsible as the data controller for the lawfulness of the processing.

Cloudz stores data exclusively within the European Economic Area (EEA), unless the client explicitly requests otherwise.

Article 14 — Force majeure

Cloudz shall not be liable for delays or failure to fulfil obligations resulting from force majeure, including but not limited to: data centre or network provider outages, power failures, natural disasters, government measures, cyber attacks or pandemics.

In case of force majeure, Cloudz's obligations are suspended for the duration of the situation. If the force majeure continues for more than 90 days, either party has the right to terminate the contract without compensation.

Article 15 — Delivery times

Stated delivery times are indicative and do not constitute a binding commitment. Exceeding a delivery time does not entitle the client to compensation or termination of the agreement.

Article 16 — Modifications

Cloudz reserves the right to modify these general terms and conditions. Changes will be communicated at least 30 days before taking effect via e-mail or the website. Continued use of the services after the effective date constitutes acceptance of the modified terms.

Article 17 — Applicable law & jurisdiction

All agreements are governed by Belgian law. In case of dispute, only the courts of the judicial district of Limburg shall have jurisdiction, including the Enterprise Court of Antwerp, Hasselt division.