Frequently asked questions

Go to Invoices in the sidebar. You'll see all your invoices with their status (paid, open, overdue). Click on any invoice to view details or download the PDF.

Open the invoice and click the Pay button. You'll be redirected to our payment provider (Mollie) where you can choose your preferred payment method.

Available payment methods depend on your account configuration. Common options include bank transfer, credit card, iDEAL, and Bancontact.

Your credit balance is automatically applied to new invoices. You can see your current balance on the dashboard. Credit is typically generated from credit notes.

You'll receive reminder emails at set intervals. If payment remains outstanding, services may eventually be suspended. You can always pay overdue invoices directly from the portal to restore your services.

Credit notes are issued by our team when applicable (e.g., for service downgrades, refunds, or billing corrections). Contact support if you believe you're entitled to a credit.

A pro-forma invoice is a preliminary bill sent before your services renew. It shows the upcoming charges and lets you pay in advance. Once you pay a pro-forma, it automatically converts into a regular invoice and your service renewal dates are extended.

Pro-forma invoices are used for recurring services (webhosting, domains, VPS, etc.) to collect payment before the renewal date. This ensures your services continue without interruption. One-time purchases generate regular invoices directly.

To keep things simple, services renewing around the same time are grouped into a single pro-forma. Your account has a collection window setting (daily, weekly, bi-weekly, or monthly) that determines how services are grouped.

If a pro-forma invoice passes its due date without payment, it expires and the linked services are suspended. You can contact support to arrange payment and have your services reactivated.

The same way as a regular invoice — open it and click Pay, or scan the QR code on the PDF. You'll be redirected to Mollie to complete payment. Once paid, the pro-forma converts to a final invoice automatically.

Contact support if you believe an invoice is incorrect, if you need a payment arrangement, if a payment was made but the invoice still shows as unpaid, or if you need VAT documentation changes.