Frequently asked questions

Go to the customer portal login page and enter your email address and password. If you have two-factor authentication (2FA) enabled, you'll also need to enter a code from your authenticator app.

Once logged in, go to Profile in the sidebar. You can update your password from there. You'll need to enter your current password for confirmation.

2FA adds an extra layer of security to your account. After enabling it, you'll need both your password and a code from an authenticator app (like Google Authenticator or Authy) to log in.

To set it up, go to Profile → Security and follow the steps to scan the QR code with your authenticator app. You'll also receive recovery codes — store these somewhere safe in case you lose access to your authenticator.

Use one of the recovery codes you received when setting up 2FA. Each code can only be used once. If you've used all your recovery codes, contact support and we'll verify your identity before resetting your 2FA.

Yes. You can register a passkey (like a fingerprint, Face ID, or hardware security key) under Profile → Security. Passkeys provide passwordless, phishing-resistant login.